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> Subject: Curriculum Developer> From: CHill@PartnersConsulting.com> To: vladimir_makarov@hotmail.com> Date: Wed, 5 Dec 2007 10:15:14 -0800> > > Hi Vladiimir> > Our client has an immediate need for a Curriculum Developer. If you feel> this position matches your experience and availability, please email your> updated RESUME with a DAYTIME CONTACT #> > Job Title: Curriculum Developer> Duration: 12 Months> Location: Torrance> Start: ASAP> Pay Rate/Hr: $50-65> > A large automotive company is seeking to hire a Curriculum Developer for a> 12 month contract in Torrance, CA.> > Project Description:> The selected candidate will be responsible for a new initiative that is to> support training needs for a new department of Call Center associates that> are telephone/application based. The first effort will be to develop> instructor led training for the new hire role of Tier 1 Call Support. This> role will involve developing instructor led training materials to support> the systems and processes used by our associates in responding to level one> customer calls for our Toyota/Scion/Lexus vehicles. Tier 1 calls are entry> level calls that are easily handled in a once and done first call> resolution fashion. This project is in the initial analysis phase and no> formalized training materials exist currently. Some existing SME developed> outlines and powerpoints exist.> > Additionally current processes are under redesign. Initial tasks will> include: Review of current materials, review of as is/to be processes,> GAP analysis, training master design report/proposal.> > Required Skills & Experience:> * The candidate must be proficient in all phases of the ADDIE development> process and be able to develop specific job skill based training curriculum> > * Candidate must be self directed and able to effectively conduct needs> assessments, job task analysis, design documents, detailed design> documents, storyboards, ILT Facilitator's guides, all participant materials> and job aids> * Candidate must also be effective in delivering train the trainer sessions> for content delivery and support of newly developed materials, revisions,> and updates to training content and support tools.> * Bachelors degree minimum (Instructional Design, Training & Dev,> Education, BA)> * 2yrs plus: Development of ILT training following ADDIE methodology and> employing ISD (Instructional Systems Design)> * Microsoft Office expert level> * ISD methodology experienced> * Participate in train-the-trainer sessions, some facilitation from time to> time> > Desired Skills & Experience:> * Proven track record with call center training development. (Systems /> Process Redesign)> * Customer Service / Customer Contact / Call resolution training> development> * Clarify Systems training> * Experience with Adult Learning Methodology / Accelerated Learning> methodology experience desired> * Experience in Financial Services training development and/or Automotive> > * Experience with systems used to document customer service calls, ticket> troubleshooting, knowledge base navigation and info retrieval.> > > ***LOCAL CANDIDATES ONLY****> > Thank you,> Chris Hill> Technical Recruiter> > Partners Consulting> 800-732-4680 x159
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